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Data Processing Agreement


This Data Processing Agreement (“DPA”) reflects the requirements of the European Data Protection Regulation (“GDPR”). Cloakbro’s services (“Services”) offered in the European Union are GDPR ready and this DPA provides customers with the necessary documentation on this readiness. The DPA is an addendum to the Terms of Service (“Terms”) between Cloakbro and the Customer. All capitalized terms not defined in this DPA shall have the meanings set forth in the Terms. Customer enters into this DPA on behalf of itself and, to the extent required under Data Protection Laws, in the name and on behalf of its Authorized Affiliates (defined below).

The parties agree as follows:

1. Definitions

1.1. “Affiliate” means an entity that directly or indirectly Controls, is Controlled by or is under common Control with an entity.

1.2. “Authorized Affiliate” means any of Customer Affiliate(s) permitted to or otherwise receiving the benefit of the Services pursuant to the Terms.

1.3. “Control” means an ownership, voting or similar interest representing fifty percent (50%) or more of the total interests then outstanding of the entity in question. The term “Controlled” shall be construed accordingly.

1.4. “Controller” means an entity that determines the purposes and means of the processing of Personal Data.

1.5. “Customer Data” means any data that Cloakbro and/or its Affiliates processes on behalf of Customer in the course of providing the Services under the Terms.

1.6. “Data Protection Laws” means all data protection and privacy laws and regulations applicable to the processing of Personal Data under the Terms, including, where applicable, EU Data Protection Law.

1.7. “EU Data Protection Law” means Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (General Data Protection Regulation) (“GDPR”); and (ii) Directive 2002/58/EC concerning the processing of Personal Data and the protection of privacy in the electronic communications sector and applicable national implementations of it (in each case, as may be amended, superseded or replaced).

1.8. “Personal Data” means any Customer Data relating to an identified or identifiable natural person to the extent that such information is protected as personal data under applicable Data Protection Law.

1.9. “Privacy Shield” means the EU-US and Swiss-US Privacy Shield Frameworks, as administered by the U.S. Department of Commerce.

1.10. “Privacy Shield Principles” means the Privacy Shield Framework Principles (as supplemented by the Supplemental Principles) contained in Annex II to the European Commission Decision of 12 July 2016 pursuant to the Directive, details of which can be found at www.privacyshield.gov/eu-us-framework.

1.11. “Processor” means an entity that processes Personal Data on behalf of the Controller.

1.12. “Processing” has the meaning given to it in the GDPR and “process”, “processes” and “processed” shall be interpreted accordingly.

1.13. “Security Incident” means any unauthorized or unlawful breach of security that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to Personal Data.

1.14. “Security Measures” means systems, protocols and action put in place to prevent Security Incidents.

1.15. “Services” means any product or service provided by Cloakbro to Customer pursuant to and as more particularly described in the Terms.

1.16. “Sub-processor” means any Processor engaged by Cloakbro or its Affiliates to assist in fulfilling its obligations with respect to providing the Services pursuant to the Terms or this DPA. Sub-processors may include third parties or any Cloakbro Affiliate.

2. Scope and Applicability of this DPA

2.1 Application

This DPA applies where and only to the extent that Cloakbro processes Personal Data on behalf of the Customer in the course of providing the Services and such Personal Data is subject to Data Protection Laws of the European Union, the European Economic Area and/or their member states, Switzerland and/or the United Kingdom. The parties agree to comply with the terms and conditions in this DPA in connection with such Personal Data.

2.2 Role of the Parties

As between Cloakbro and Customer, Customer is the Controller of Personal Data and Cloakbro shall process Personal Data only as a Processor on behalf of Customer. Nothing in the Terms or this DPA shall prevent Cloakbro from using or sharing any data that Cloakbro would otherwise collect and process independently of Customer’s use of the Services.

2.3 Customer Obligations

Customer agrees that (i) it shall comply with its obligations as a Controller under Data Protection Laws in respect of its processing of Personal Data and any processing instructions it issues to Cloakbro; and (ii) it has provided notice and obtained (or shall obtain) all consents and rights necessary under Data Protection Laws for Cloakbro to process Personal Data and provide the Services pursuant to the Terms and this DPA.

2.4 Cloakbro Processing of Personal Data

As a Processor, Cloakbro shall process Personal Data only for the following purposes: (i) processing to perform the Services in accordance with the Terms; (ii) processing to perform any steps necessary for the performance of the Terms; and (iii) to comply with other reasonable instructions provided by Customer to the extent they are consistent with the terms of this Terms and only in accordance with Customer’s documented lawful instructions. The parties agree that this DPA and the Terms set out the Customer’s complete and final instructions to Cloakbro in relation to the processing of Personal Data and processing outside the scope of these instructions (if any) shall require prior written agreement between Customer and Cloakbro.

2.5 Nature of the Data

Cloakbro handles Customer Data provided by Customer. Such Customer Data may contain special categories of data depending on how the Services are used by Customer. The Customer Data may be subject to the following process activities: (i) storage and other processing necessary to provide, maintain and improve the Services provided to Customer; (ii) to provide customer and technical support to Customer; and (iii) disclosures as required by law or otherwise set forth in the Terms.

2.6 Cloakbro Data

Notwithstanding anything to the contrary in the Terms (including this DPA), Customer acknowledges that Cloakbro shall have a right to use and disclose data relating to and/or obtained in connection with the operation, support and/or use of the Services for its legitimate business purposes, such as billing, account management, technical support, product development and sales and marketing. To the extent any such data is considered personal data under Data Protection Laws, Cloakbro is the Controller of such data and accordingly shall process such data in compliance with Data Protection Laws.

3. Sub-processing

Cloakbro uses certain third party sub-processors, subcontractors and content delivery networks to assist it in providing the Services as described in the Terms.

Prior to engaging any third party sub-processor, Cloakbro performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

3.1 Authorized Sub-processors

Customer agrees that Cloakbro may engage Sub-processors to process Personal Data on Customer’s behalf. A list of Sub-processors engaged by Cloakbro is available on request.

3.2 Sub-processor Obligations

Cloakbro shall: (i) enter into a written agreement with the Sub-processor imposing data protection terms that require the Sub-processor to protect the Personal Data to the standard required by Data Protection Laws; and (ii) remain responsible for its compliance with the obligations of this DPA and for any acts or omissions of the Sub-processor that cause Cloakbro to breach any of its obligations under this DPA.

3.3 Changes to Sub-processors

Cloakbro shall provide the Customer with reasonable advance notice (via email or other means) if it adds or removed Sub-processors.

3.4 Objection to Sub-processors

Customer may object in writing to Cloakbro’s appointment of a new Sub-processor on reasonable grounds relating to data protection by notifying Cloakbro. Such notice shall explain the reasonable grounds for the objection. In such event, the parties shall discuss such concerns in good faith with a view to achieving a commercially reasonable resolution. If this is not possible, either party may terminate the applicable Services that cannot be provided by Cloakbro without the use of the objected-to-new Sub-processor.

4. Security

4.1 Security Measures

Cloakbro shall maintain and implement appropriate technical and organisational security measures in order to protect Personal Data from Security Incidents and to preserve the security and confidentiality of the Personal Data. A breakdown of these security measures is available on request.

4.2 Confidentiality of Processing

Cloakbro shall ensure that any person who is authorized by Cloakbro to process Personal Data (including its staff, agents and sub-contractors) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).

4.3 Security Incident Response

Upon becoming aware of a Security Incident, Cloakbro shall notify Customer without undue delay and shall provide timely information relating to the Security Incident as it becomes known or as is reasonably requested by Customer.

4.4 Updates to Security Measures

Customer acknowledges that the Security Measures are subject to technical progress and development and that Cloakbro may update or modify the Security Measures from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services purchased by the Customer.

5. Security Reports and Audits

5.1. Security Documentation

Cloakbro shall maintain records of its security standards. Upon Customer’s written request, Cloakbro shall provide (on a confidential basis) copies of relevant external certifications, audit report summaries and/or other documentation reasonably required by Customer to verify Cloakbro’s compliance with this DPA. Cloakbro shall further provide written responses (on a confidential basis) to all reasonable requests for information made by Customer, including responses to information security and audit questionnaires, that Customer (acting reasonably) considers necessary to confirm Cloakbro’s compliance with this DPA, provided that Customer shall not exercise this right more than once per year.

6. International Transfers

6.1 Processing Locations

Cloakbro stores and processes Personal Data under this DPA from the European Union, the European Economic Area and/or their member states and Switzerland (“EU Data”) in data centers located outside the European Union. Cloakbro shall implement appropriate safeguards to protect the Personal Data, wherever it is processed, in accordance with the requirements of Data Protection Laws.

7. Return or Deletion of Data

7.1 Data Retention

Upon deactivation of the Services, all Personal Data shall be deleted after the Data Retention period stipulated in the Terms, save that this requirement shall not apply to the extent Cloakbro is required by applicable law to retain some or all of the Personal Data, or to Personal Data it has archived on back-up systems, which such Personal Data Cloakbro shall securely isolate and protect from any further processing, except to the extent required by applicable law.

8. Cooperation

8.1 Reasonable Cooperation

To the extent that Customer is unable to independently access the relevant Personal Data within the Services, Cloakbro shall (at Customer’s expense) taking into account the nature of the processing, provide reasonable cooperation to assist Customer by appropriate technical and organizational measures, in so far as is possible, to respond to any requests from individuals or applicable data protection authorities relating to the processing of Personal Data under the Terms. In the event that any such request is made directly to Cloakbro, Cloakbro shall not respond to such communication directly without Customer’s prior authorization, unless legally compelled to do so. If Cloakbro is required to respond to such a request, Cloakbro shall promptly notify Customer and provide it with a copy of the request unless legally prohibited from doing so.

8.2 Data Protection Authority

To the extent Cloakbro is required under Data Protection Law, Cloakbro shall (at Customer’s expense) provide reasonably requested information regarding Cloakbro’s processing of Personal Data under the Terms to enable the Customer to carry out data protection impact assessments or prior consultations with data protection authorities as required by law.

9. Miscellaneous

9.1 Terms of Service Prevalence

Except for the changes made by this DPA, the Terms remains unchanged and in full force and effect. If there is any conflict between this DPA and the Terms, this DPA shall prevail to the extent of that conflict.

9.2 Integral to Terms

This DPA is a part of and incorporated into the Terms so references to “Terms” in the Terms shall include this DPA.

9.3 Liability

In no event shall any party limit its liability with respect to any individual’s data protection rights under this DPA or otherwise.

9.4 Governing

This DPA shall be governed by and construed in accordance with governing law and jurisdiction provisions in the Terms, unless required otherwise by Data Protection Laws.

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